FREQUENTLY ASKED QUESTIONS

Payment:

 

What payment methods can I use?

Babyshoppingbag.com accepts the following methods of payment for purchases:

 

• American Express

• MasterCard

• Visa

• PayPal

• Bank Transfer

 

How does PayPal work?

PayPal is used to securely send payments over the Internet. You can choose to pay from your PayPal® account balance, a credit card, debit card or bank account. To make a PayPal® purchase, select PayPal® during checkout on the RalphLauren.com Web site and choose your method of payment. Your funds are transferred immediately and securely. PayPal® is highly secure and committed to protecting the privacy of its users. Its industry-leading fraud prevention team is constantly developing state-of-the-art technology to keep your money and information safe. When you use PayPal® to send money, recipients never see your bank account or credit card numbers.

 

Delivery:

 

When will my order be posted out?

Pending order verification and credit approval, orders will arrive as specified below. Orders will be posted out every Monday and Thursday by 12pm. Should the stipulated day be a public holiday, the order will be delivered the next working day. Saturday, Sunday and holidays are not considered business days. Example: Orders placed on a Tuesday will be posted out on Thursday by 12pm. Orders placed on a Saturday, will be posted out on Monday by 12pm. Should you require an urgent order or self collect, kindly contact us at help@BabyShoppingBag.com

 

What does it cost to ship my order?

We are happy to provide complimentary delivery for all orders.

 

Do you ship outside the Asia Pacific/ international?

 Currently, we do not offer shipping outside Singapore.

 

By which method will my order be delivered?

We deliver via normal Singpost or registered post at an additional charge of $2.99 for all orders. We are not able to control delays in delivery due to unforeseen circumstance.

 

Can I ship to another address other than my own?

Yes, you can ship to another address besides your own. When you register with BabyShoppingBag.com you will have the option to create your own address list. This feature allows you to store the names and addresses of people to whom you frequently send gifts. It's easy to add, change or delete information from your address list at any time. (Please note: The information that you store in your address list is for your use only. BabyShoppingBag will not contact anyone listed unless we have a specific question about a delivery.) Currently, we do not ship outside the Asia Pacific/international Region.

 

Exchange & Refunds:

 

What if I change my mind and want a different size or color after my order is placed?

Once an order is placed at BabyShoppingBag.com, changes will not be accepted as the order is processed immediately

For assistance please email our Customer Service Representatives at help@babyshoppingbag.com

 

What do I do if my item arrives damaged?

Babyshoppingbag.com is not responsible for items damaged during transit but will accept manufacturing defects. All requests for refunds due to manufacturing defects must be requested 7 days of order receipt and its at the discretion of Babyshoppingbag.com. All decisions made are final.

 

What should I do if I didn’t receive my purchase? 

 If you have not received your purchase within the stipulated time stated, please contact our Customer Service at help@ BabyShoppingBag.com, your reference number ready to hand

 

Why is there a colour mismatch in the actual product and the website product?

 The settings of your computer screen may alter the color of the pictures shown on our website.

Slight color variation between the color of your item and the color shown on screen does not mean that the item is defective.

 

How long does it take to process my refund?

Please allow 15 - 30 business days for us to receive and process your refund. You will receive an e-mail notification upon the completion of refund processing. We are not able to issue credit until your return package has been received and processed.

 

Sizing

 

How do I know which size to purchase?

We offer size charts for different brands, which will help, guide you in determining which size to purchase.

Click below to view our size charts:

 

 

 I've read the info and checked out the Size measurements, my child seems to be in between a size,

What size should I buy? 

If your child is in between sizes, it is advisable to buy the next size up.

 

Registering An Account:

 

Why should I register?

 Registering with BabyShoppingBag.com isn't required to explore the site, but it will allow you to fully enjoy BabyShoppingBag.com. Not only will shopping be easier, but your entire experience with the site will become more personal and convenient over time. You cannot make purchases or use E-mail to a Friend without being registered. Registering allows you to maintain an account with BabyShoppingBag.com. Return customers can store credit card information for easier shopping, maintain an address book, review order history, check current orders and edit billing or shipping information. Once registered, you can access your account information from anywhere within the site by simply clicking the "My Account" button anytime during your visit. BabyShoppingBag.com is a secure site that respects your privacy.

 

Is there a risk to storing my information online with you?

Your privacy is important to us at BabyShoppingBag.com. We do not sell or trade with third parties any personal information, such as e-mail addresses, personal information collected as part of an online survey or other specific details about you, gathered online. We do not contribute to or participate in cooperative databases, which give other companies access to such personal information. For privacy purposes, we maintain appropriate safeguards to protect personal information relating to our customers. Please read this information carefully.

 

Do you sell names to other companies?

Your privacy is important to us, BabyShoppingBag.com does not sell or trade with third parties your Personal Information gathered online, such as email addresses, Personal Information collected as part of an online survey or other specific details about you. We do not contribute to or participate in cooperative databases, which give other companies access to such Personal Information. For privacy purposes, we maintain appropriate safeguards to protect personal information relating to our customers.

 

I forgot my password, what should I do?

 If you have forgotten your password, please click forget password or email our Customer Service Representatives at

help@ BabyShoppingBag.com

 

Can I see a record of my transactions with BabyShoppingBag.com?

By registering with us, you can check your order status online through the Order History area of your User Profile. All of the details regarding past purchases will be conveniently stored for you in an organized listing.