Exchange & Refund

 

 

What if I change my mind and want a different size or color after my order is placed?

Once an order is placed at BabyShoppingBag.com, changes will not be accepted as the order is processed immediately

For assistance please email our Customer Service Representatives at help@babyshoppingbag.com

 

What do I do if my item arrives damaged?

Babyshoppingbag.com is not responsible for items damaged during transit but will accept manufacturing defects. All requests for refunds due to manufacturing defects must be requested 7 days of order receipt and its at the discretion of Babyshoppingbag.com. All decisions made are final.

 

What should I do if I didn’t receive my purchase? 

If you have not received your purchase within the stipulated time stated, please contact our Customer Service at help@ BabyShoppingBag.com, your reference number ready to hand

 

Why is there a colour mismatch in the actual product and the website product?

The settings of your computer screen may alter the color of the pictures shown on our website. Slight color variation between the color of your item and the color shown on screen does not mean that the item is defective.

 

How long does it take to process my refund?

Please allow 15 - 30 business days for us to receive and process your refund. You will receive an e-mail notification upon the completion of refund processing. We are not able to issue credit until your return package has been received and processed.